Privacy Policy - Castle

Protecting the privacy of all Indian users is important to us. We are committed to safeguarding their personal data in accordance with the Information Technology Act, 2000 and the India Digital Personal Data Protection Rules, 2026. This privacy notice explains how we handle your personal data—whether we are engaging with you (or another individual acting on your behalf) or already have a relationship with you. By using the Castle Service, you agree to comply with the terms outlined below.

1. Data Collection and Utilization

We only collect information necessary to deliver a personalized, seamless experience—no unnecessary personal data is gathered.

1.1 Automatically Collected General Information

We automatically collect the following non-sensitive data to optimize the Service for India’s diverse network conditions and device capabilities:

Device details: Type, operating system, screen color capability, country code, and time zone.

Network information: Connection type (e.g., 2G/3G/Wi-Fi).

Usage analytics: Genre interactions, pseudonymized/anonymized IP address (no location identifiers), app usage behaviors (page views, links clicked, time spent on features), search history, and aggregate statistics on app and ad-related activity.

1.2 Optional Personal Data

If you wish to use specific features (save offline data, access community tools, or receive personalized recommendations), you could provide your email address or display name.

No sensitive personal data (e.g., addresses, phone numbers, credit card details, financial information, or biometrics) is ever requested or collected.

1.3 How We Use Your Data

All collected data is exclusively used for:

Curating personalized content: Including sports updates (e.g., Indian Premier League), regional blockbusters (Hindi, Tamil, Telugu), and genre-specific recommendations.

Enhancing Service performance: Boosting streaming speed, reducing buffering in low-connectivity areas, and adding user-requested features.

Ensuring security: Implementing protection measures backed by antivirus tools like McAfee and CM Security to keep your device and data safe.

Resolving user queries: Assisting with support requests and addressing service-related issues.

2. Data Practices and Third-Party Information Disclosure

We adhere to Indian local data localization laws and have implemented robust security measures, including:

End-to-end encryption for all data in transit.

Secure cloud storage based on geographic location.

Regular penetration testing and security checks.

We will never rent or sell your personal information to third parties unless you provide explicit permission.

Castle may include links to external services (e.g., download managers, content licensing partners). We have no control over these third parties’ privacy practices and are not responsible for their policies. We recommend reviewing their Terms of Use before using their services.

3. Privacy of Children

Castle does not knowingly collect personal information from children under the age of 13. If a parent or legal guardian discovers their child has registered an account or submitted personal data through our Service, please contact us via the method outlined in the “Contact Us” section below. We will promptly verify the request and remove the child’s information from our database.

4. Changes to the Policy

We reserve the right to update this privacy policy to reflect changes to our products, services, company operations, or relevant laws. Your continued use of Castle after any changes indicates your consent to the modified terms.

Minor changes will be posted via a notice link on the app or website.

Material changes will be communicated through a prominent notice (e.g., in-app alert or website banner).
We recommend reviewing this policy periodically for updates.

5. Contact Us

For any legal questions related to privacy, or to submit requests regarding your data, contact our support team through Castle's official website.